Privacy Policy

Tiger Tribe Wholesale Website Privacy Policy

Effective Date: July 2026

Introduction

Tiger Tribe respects your privacy and is committed to protecting the personal information we collect. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our wholesale website, apply for or use a wholesale account, place orders with us, or otherwise interact with our business.

By using our website or providing your personal information, you agree to the collection, use and disclosure of your information in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. Any changes will be published on this page, and we encourage you to review it periodically.

What information we collect

We may collect: your name; business name; email address; telephone and mobile numbers; billing and delivery addresses; ABN (where applicable); account login details; purchase history and order information; communication preferences; information you provide when contacting us; responses to surveys, promotions or competitions; website usage information including IP address, browser type, device information and pages visited through cookies and similar technologies.

How we use your information

We use your information to establish and manage your wholesale account; process and fulfil orders; arrange deliveries; process payments; provide customer support; communicate regarding orders, deliveries, stock availability, backorders and product information; notify you of product recalls and safety information; improve our products, services and website; conduct market research; send marketing communications by email, SMS, telephone or post; detect fraud; and comply with legal obligations.

Marketing communications

You may opt out of promotional email or SMS communications at any time using the unsubscribe or opt-out instructions or by contacting us. We may still send important service communications relating to your account, orders, invoices, deliveries, recalls and safety notices.

Disclosure of personal information

We do not sell your personal information. We may disclose it to trusted service providers including payment providers, freight companies, website hosting and technology providers, cloud storage providers, marketing platforms, professional advisers and government authorities where required by law.

Overseas disclosure

Some service providers may store or process personal information outside Australia. We take reasonable steps to ensure it is handled securely and in accordance with Australian privacy laws.

Cookies and website analytics

We use cookies and similar technologies to improve website functionality, remember preferences, analyse website traffic and measure marketing effectiveness. We may use third-party analytics services such as Google Analytics. You can manage cookies through your browser settings.

Security

We take reasonable steps to protect personal information. If you have a wholesale account, you are responsible for maintaining the confidentiality of your login credentials and notifying us if they are compromised.

Data retention

We retain personal information only as long as reasonably necessary for business and legal purposes and securely destroy or de-identify it when no longer required.

Links to other websites

Our website may contain links to third-party websites. Their privacy practices are not controlled by Tiger Tribe.

Accessing and correcting your information

You may request access to or correction of your personal information by writing to sales@tigertribe.com.au. We will respond within a reasonable timeframe in accordance with applicable Australian privacy laws.

Privacy complaints

If you believe we have not handled your personal information appropriately, please write to sales@tigertribe.com.au. We will investigate and respond as soon as reasonably practicable.

Australian Privacy Laws

Tiger Tribe manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.